Frequently asked questions

You can pay via Mada, Visa, Mastercard, Apple Pay, or in installments via Tabby and Tamara.

Yes, you can check out as a guest without creating an account, and you can sign in or register at any time.

Yes, a specialized technical team from RMZ Home handles the delivery and assembly of all large furniture items (such as bedrooms, dining tables, and sofa sets) free of charge for orders exceeding SAR 1,000 within main cities.

Shipping cost depends on the city or district in your delivery address and is shown in the order summary before payment. Free shipping applies once your order passes a certain value.

Delivery within Riyadh, Jeddah, and Dammam takes 2 to 4 business days, while delivery to other cities and provinces in the Kingdom takes 3 to 6 business days.

You can submit a cancellation request before your order ships from the order details page; the store will review it.

Customers can request a product return or exchange within 7 days from the date of receipt, provided that the products are in their original, unused condition, with their original packaging and all accessories included.

You can submit a return request within the return window after delivery, stating the reason and attaching a photo if there is damage. The amount is refunded via the original payment method once approved.

Yes, all prices displayed in the store are final and include the 15% Value Added Tax (VAT) mandated in the Kingdom of Saudi Arabia.

No, only one discount coupon may be applied to an order at a time.

You can use the "Track Your Shipment" page from the top menu or through your account, and enter the order number to view the shipment's progress and live status.